Complaint

The Equinox Shipping Group is committed to addressing all customer concerns promptly and efficiently, aiming to ensure satisfaction with our response while incorporating lessons learned throughout our organization.

We recognize the importance of logging all complaints and suggestions for improvement. This practice allows us to identify areas where quality and safety of care can be enhanced and to detect emerging trends that may otherwise go unnoticed. Each logged complaint undergoes thorough review within our organization. At Equinox Shipping Group, we cultivate a culture of accountability without blame, supporting our staff in learning from potential mistakes or errors in judgment.

To facilitate our response, please ensure you provide a valid email address or phone number.

We also want to remind you of our policies regarding Ethical Conduct, Anti-Bribery, and Trace Policy. If you encounter any situations involving requests for payment in exchange for interviews, positions, or ship assignments, or if you suspect any unethical activities, we encourage you to contact our AWARE Compliance and Ethics HOTLINE:

Email Address: [email protected]
Phone: +62 8111-330-9899